Help Centre

Click "Get Started" or "Create Free Account" on the homepage. You will need to provide your first name, last name, phone number, state, a password (8–15 characters), and a 4-digit transaction PIN. Registration takes under 2 minutes and your account is active immediately.

On the login page, click "Forgot Password" and enter your registered phone number. You will receive a verification code via SMS. Enter the code, then set a new password. If you don't receive the SMS within 5 minutes, check that you entered the correct phone number or contact our support team.

Log in to your account and go to Settings → Security → Reset Transaction PIN. You will be prompted to verify your identity via an SMS code before setting a new PIN. Your transaction PIN is separate from your password and is required to authorise every purchase.

Your phone number is your primary identifier on the platform. To change it, contact our support team via WhatsApp or email with a valid government-issued ID. Our team will verify your identity and update the number within 24 hours.

No. Each person may only have one account per phone number. Creating multiple accounts to abuse the referral system or gain unauthorised discounts is a violation of our Terms of Service and may result in all accounts being permanently banned.

Log in and click "Fund Wallet" on your dashboard. Choose between Paystack and Monnify as your payment gateway, enter the amount, and complete the payment with your debit/credit card or bank transfer. Your wallet is credited instantly once the payment gateway confirms the transaction.

Wait 15–30 minutes — sometimes payment gateway webhooks experience a brief delay. If your wallet still hasn't been credited after 30 minutes, contact our support team via WhatsApp with your payment reference number (from Paystack or Monnify) and we will resolve it within 72 hours.

The minimum wallet funding amount is ₦100. There is no hard maximum, but your payment gateway (Paystack/Monnify) may impose transaction limits based on your bank's tier. Contact your bank if large transfers are being declined.

Wallet-to-wallet transfers are not currently available. Your wallet balance can only be used to purchase services on the Maggie Communications platform.

We support all four major Nigerian networks: MTN, Airtel, Glo, and 9Mobile. All network operations (airtime VTU, SME data, Gifting data, Corporate data, and data PIN vouchers) are available for all four networks.

SME data is the cheapest category, designed for resellers. It has slightly slower speed caps on some networks but is ideal for bulk distribution. Gifting data is standard-speed data that can be sent to any number. Corporate data is high-volume, high-speed data for business use. The plan types available depend on your account tier (Basic, Agent, Vendor).

Unfortunately, completed airtime transactions cannot be reversed once processed by the network provider. Always verify the recipient's phone number carefully before confirming with your transaction PIN. This is why we show you a confirmation screen before every purchase.

Wait up to 2 hours — network providers occasionally have short processing delays. If the data has still not been delivered after 2 hours, contact our support team with your transaction reference number. We will investigate and either confirm delivery or issue a wallet refund within 24 hours.

Data PIN vouchers are physical or digital codes that can be loaded onto any phone to activate a data bundle. They are popular among resellers because customers can load the PIN themselves at a time of their choosing. You specify the network, plan, quantity, and business name when ordering. Available to Agent and Vendor accounts.

We support all major Nigerian electricity distribution companies including IKEDC (Ikeja), EKEDC (Eko), AEDC (Abuja), PHEDC (Port Harcourt), IBEDC (Ibadan), EEDC (Enugu), KEDCO (Kano), JEDC (Jos), BEDC (Benin), and YEDC (Yola). Both prepaid and postpaid meters are supported.

On the electricity purchase page, enter your meter number and select your DISCO. Click "Verify Meter" before proceeding. The system will display the account name associated with that meter. Always confirm the name matches the premises before completing the purchase.

We support DSTV, GOTV, and StarTimes. For all three providers, you can verify your smartcard/IUC number before payment to confirm the account name. Select your provider, enter the smartcard number, choose your plan, and confirm.

Cable TV renewals can sometimes take up to 3 hours to reflect, especially during peak periods. If your subscription has not been renewed after 3 hours, contact our support team with your transaction reference. We will escalate to the provider and either confirm the renewal or issue a wallet refund within 48 hours.

We sell result checker and registration scratch cards for WAEC (West African Examinations Council), NECO (National Examinations Council), JAMB (Joint Admissions and Matriculation Board), and NABTEB (National Business and Technical Examinations Board).

Exam scratch card PINs are typically delivered within 30 seconds of a successful transaction. The PIN(s) will appear in your transaction history and be sent to your registered phone number. If you do not receive your PIN within 30 minutes, contact our support team immediately.

Yes. On the exam scratch card purchase page, simply set the quantity to the number of cards you need. Each card will have its own unique PIN. This is particularly useful for school administrators and parents purchasing for multiple students.

Log in to your account and click "History" on your dashboard. All your transactions are listed with the service type, recipient, amount, status (success/failed/pending), date, and transaction reference. You can filter by service type and date range.

A "Processing" status means the transaction has been submitted to the network provider but confirmation has not yet been received. This usually resolves within a few minutes. Do not re-submit the same transaction while it is in Processing status, as this may result in a duplicate charge. If it remains in Processing for more than 2 hours, contact support.

Contact our support team via WhatsApp or email with your transaction reference number, registered phone number, and a description of the issue. Please allow the waiting period stated in our Refund Policy before raising a dispute. See our full Refund Policy for service-specific timelines.

Our platform blocks duplicate transactions — same service, same recipient, same amount — submitted within 60 seconds of each other. This protects you from accidental double-charges. If you genuinely need to make the same transaction again, wait 60 seconds and resubmit.

Agent (₦5,000 one-time): Access to better airtime discounts, SME data rates, data PIN vouchers, priority support, and referral commissions. Ideal for individual resellers.

Vendor (₦15,000 one-time): Everything in Agent plus wholesale data rates, Corporate data bundles, bulk PIN vouchers, and API access. Ideal for businesses and high-volume resellers.

Log in to your account and go to Settings → Account Upgrade. Select Agent or Vendor, confirm the activation fee, and complete the payment from your wallet balance. Your account is upgraded instantly once payment is confirmed.

Agent and Vendor accounts receive a unique referral code. Share your referral code with new users. When they register using your code and make their first transaction, you receive a commission credited to your wallet. Commission rates vary by account type and are displayed in your account settings.

API access is available to Vendor accounts. After upgrading, your API token is available in Settings → API Access. All API requests must include your token in the Authorization header as Authorization: Token <your_token>. See our API documentation for available endpoints.

Act immediately: (1) Log in and change your password, (2) Reset your transaction PIN, (3) Contact our support team via WhatsApp to flag the account for monitoring, (4) Review your transaction history for any unauthorised activity. If you cannot log in, contact us immediately and we will suspend the account pending identity verification.

Never. Our support team will never ask for your transaction PIN or account password under any circumstances. If anyone contacts you claiming to be Maggie Communications and asks for these details, it is a scam. Report it to us immediately.

Every transaction that debits your wallet requires your 4-digit PIN. Without the correct PIN, no purchase can be made. Passwords and PINs are stored in hashed form — even our own staff cannot see them. All data is transmitted over HTTPS/TLS encryption.